Privacy Policy

moo2me.com  ·  Last updated: March 2026

Your privacy matters to us. This policy explains what personal data Moo2me collects when you visit www.moo2me.com or place an order, why we collect it, how long we keep it, and what rights you have under EU law (the General Data Protection Regulation, GDPR).

1. Who We Are (Data Controller)

The data controller responsible for your personal data is:

Moo2me
Holendrechtstraat 43-3,
1078TR Amsterdam,
The Netherlands
KvK: 87418088
Website: www.moo2me.com
Email:

If you have any questions about how we handle your personal data, please contact us at the email address above.

2. What Personal Data We Collect and Why

2.1 When you place an order

To fulfil your order and comply with our legal obligations, we collect:

  • Name and delivery address
  • Email address (to send order confirmation and shipping updates)
  • Phone number (if provided, for delivery purposes)
  • Payment details — processed securely by our payment provider; we do not store card numbers

Lawful basis: Performance of a contract (Article 6(1)(b) GDPR) and compliance with legal obligations (Article 6(1)(c) GDPR).

2.2 When you contact us

If you send us a message via email, we collect your name and email address and the content of your message, so we can respond to you.

Lawful basis: Our legitimate interest in responding to enquiries (Article 6(1)(f) GDPR).

2.3 Website usage data

We use Google Analytics to understand how visitors use our website. This tool collects anonymised information about pages visited, time spent, and approximate location (country/city level). Your IP address is anonymised before storage.

Lawful basis: Your consent, collected via our cookie banner (Article 6(1)(a) GDPR). You can withdraw consent at any time by changing your cookie preferences.

2.4 Commission enquiries

If you enquire about or commission a bespoke piece (such as a wedding ring), we collect the information you share with us — names, dates, dimensions, preferences — in order to create and deliver your commission.

Lawful basis: Performance of a contract (Article 6(1)(b) GDPR).

3. Cookies

Our website uses cookies — small files placed on your device. We use:

  • Essential cookies: necessary for the webshop to function (e.g. your shopping basket). These do not require consent.
  • Analytics cookies (Google Analytics): help us understand how people use the site. These are only placed with your consent.

You can manage or withdraw your consent at any time via the cookie policy page, or via the cookie settings link in the footer of our website, or through your browser settings.

For more information about Google Analytics and how to opt out, visit: https://tools.google.com/dlpage/gaoptout

4. Who We Share Your Data With

We do not sell, rent, or trade your personal data. We share data only where necessary to run our business:

  • Payment processors (e.g. Stripe, Mollie, or PayPal) — to process payments securely
  • Shipping and postal services (e.g. PostNL) — to deliver your order
  • Google Analytics — for anonymised website statistics (with your consent)
  • Email service providers — to send transactional emails (order confirmations, shipping updates)

All third-party processors we use are bound by data processing agreements and are required to handle your data only as instructed by us.

5. International Data Transfers

Some of our service providers (such as Google) are based outside the European Economic Area (EEA). Where data is transferred outside the EEA, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses approved by the European Commission.

6. How Long We Keep Your Data

  • Order data: 7 years from the date of purchase, as required by Dutch tax law (Belastingdienst)
  • Contact messages: up to 2 years from last contact, unless we are required to keep them longer
  • Analytics data: up to 14 months, as configured in Google Analytics
  • Commission records: up to 7 years for financial records; design notes may be kept longer with your permission

Once the retention period has passed, we securely delete or anonymise your data.

7. Your Rights Under GDPR

As a person whose data we process, you have the following rights:

  • Right of access: you can request a copy of the personal data we hold about you
  • Right to rectification: you can ask us to correct inaccurate or incomplete data
  • Right to erasure (‘right to be forgotten’): you can ask us to delete your data in certain circumstances
  • Right to restriction: you can ask us to pause processing your data
  • Right to data portability: you can request your data in a structured, machine-readable format
  • Right to object: you can object to processing based on legitimate interests or for direct marketing
  • Right to withdraw consent: where processing is based on consent (e.g. analytics cookies), you can withdraw at any time — this does not affect the lawfulness of prior processing

To exercise any of these rights, please contact us at             
We will respond within one month.

8. Right to Lodge a Complaint

If you believe we are handling your personal data unlawfully, you have the right to lodge a complaint with the Dutch data protection authority:

Autoriteit Persoonsgegevens
Website: www.autoriteitpersoonsgegevens.nl
Telephone: +31 (0)88 1805 250

We would, however, always appreciate the chance to address your concerns directly before you contact the authority — please feel free to reach out to us first.

9. Children

Our website and shop are not directed at children under the age of 16. We do not knowingly collect personal data from children. If you believe a child has provided us with personal data, please contact us and we will delete it promptly.

10. Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated date at the top. For significant changes, we will make this clearly visible on the website.

This policy was last updated in March 2026.